Frequently Asked Questions

Listed below are some of the most frequently asked questions regarding the rental of our kitchen and dining equipment. If you don't find an answer to your question here, please give our sales team a call on +65 6395 6890, and they will be happy to answer any questions you may have.

Rental Process

Q: Will you come to our site/venue to discuss our requirements?
A: Yes. A member of our sales team would be happy to come to your site/venue to discuss any requirements you may have for your event. For a closer look at our equipment we recommend that you visit our showroom.

Q: How soon before the rental period must I confirm the order?
A: Our items are available on a first come first served basis. To ensure availability it is advised that you confirm the order in writing by signing our Terms and Conditions sent to you via email together with our quotation.

Q: Is there a minimum / maximum rental period?
A: You can rent the equipment for just a day or for a couple of months. The minimum rental charge is based on one day. We have no maximum rental period.

Q: What if I need to extend the rental period?
A: If you want to rent the equipment for a longer period than you originally planned, please notify us in writing and make payment accordingly. You will continue to be charged the same daily rate for the extra period.

Q: Can I collect the equipment earlier?
A: Steward's Solution will charge the customer for the period stated on the invoice. However, in the case where early collection is necessary, we will endeavour to make it possible, depending on availability and whether the equipment is ready.

Q: Is there a minimum quantity we must order?
A: Steward's Solution extends its service to every type of customer no matter how small or large the order is. From a single piece of equipment to an order for an event catering to thousands of guests, we are always happy to help.

 

Payment

Q: What payment methods do you accept?
A: We accept cash, cheque and payment through internet banking.

Q: What are your payment terms?
A: We usually require a 50% deposit on the total invoiced amount, the balance being payable upon collection or delivery.

Q: Do we have to pay for broken or missing items?
A: Our quotations state a replacement charge for each type of item, in case of breakage or loss. If the cause of damage to any kitchen equipment like for example a combi oven is due to incorrect usage, the cost of the repairs will be billed to the customer.

 

Delivery and Collection

Q: Can we collect the equipment ourselves?
A: Yes, you can collect small items from our premises. However, for large or heavy items we advice that you seek our assistance and have the items delivered to you. The minimum delivery charge is SGD 60.00 per trip. Alternatively, you may arrange a tailgate lorry.

Q: Can you deliver/collect at weekends or outside office hours?
A: Yes we are able to do this. However there will be an additional charge for this service depending on the time of day. Please speak with our sales staff for further information on this.

Q: How soon can you deliver to site?
A: Provided we have the item you require in stock and depending on our transport team, we are able to deliver within 24 hours.

Q: How much notice do you require?
A: This depends on the scale of the project. We would recommend that you provide us with at least 48 hours notice. However, in case of an emergency we can endeavour to deliver immediately.

Q: How do you transport the equipment to ensure that it is not damaged?
A: Glasses are transported in racks whereas chinaware and flatware is transported in baskets. Both racks and baskets must be returned to us along with the equipment. Kitchen equipment is carefully wrapped in plastic stretch film.

 

Our Services

Q: Can your company provide kitchen cleaning staff?
A: Yes, our sister company Steward's Cleaning Services Pte Ltd provides reliable and experienced cleaning staff to hotels, restaurants and events.

Q: Do you provide any other type of staff?
A: We have a team of experienced and qualified service staff to ensure that your event runs smoothly.

Q: Apart from dining and kitchen equipment do you offer any other rental services?
A: Kitchen Kinetics Pte Ltd, a subsidiary of Steward's Solution, provides fully equipped modular kitchens that can be customized to include food prepartion and dishwashing areas, walk-in chillers and dining facilities.

Q: How would I go about ordering a modular kitchen from you?
A: After initial discussions to ascertain your operational, site and budget requirements, our team of designers will work on a CAD design solution to accompany a quotation for you.

 

Installation of Kitchen Equipment

Q: Can you install the catering equipment for us?
A: Yes, our experienced technical team will take care of the installation for you.

Q: Do you supply generators, water tanks or waste tanks?
A: These items are not part of our inventory but we can obtain these from third party suppliers as a service to our customer.

Q: Do I need an extraction system for use with your catering equipment?
A: In some cases it is not a necessity that an extraction system is used in conjunction with our equipment, but we would recommend it. We can provide hoods, which provide an extraction and fire suppression system. They are ideal in today's health and safety conscious environment.

 

Maintenance and Servicing

Q: Who do I contact if the catering equipment breaks down?
A: As you would expect from a professional company like ours, our catering equipment is covered by 24 hour, 365 days a year technical support.

Q: Do I need to clean the equipment before returning to you?
A: There is no need for that. We will charge you a cleaning levy for each item as stated in our invoice. Any cleaning of the equipment at the site will not be recognised. You are however expected to clean equipment used for food preparation after every use during the rental period, as is mandatory for hygienic catering practice.